After a few hot weeks without rain this July (2018), my lawn was more than parched; but we had just moved in to our house a few months previously, and I had no idea how to operate, or even locate, the irrigation system. The previous owner had recommended I contact Epping Well and Pump, and although it was near closing, the Pittsfield office manager, Kathy Kelley, very graciously and expeditiously transferred my call to the service manager, Mark Perry, who was on route to a job. Mark had me text him a picture of the unit, stayed on the phone with me for about 20 minutes, and then called back after attending to his service call to make sure everything was OK - service above and beyond the call of duty - customers first, clearly.
- D. Mercurio, 7/19/18
Not a client (yet), but still a customer…
Two crews over two weeks for different issues. Clearly well hired, well trained and happy employees. One team member was new (3 weeks or so), and showing the same respectful, willing "can do" attitude. He learned from the lead, Biff. - D. Knight, Danville, NH 05/01/17
…well hired, well trained and happy employees…
Just had my annual irrigation system start up. Joel was the tech this year (has been here the last few times in fact). We’ve been customers since you installed the system probably twenty years or so ago. Each year I’m impressed with the professional and friendly approach your guys bring to the job. No exception this year. Joel identified and fixed a couple problems (in the rain) and got things up and running for the summer. Guys like Joel are the face of your company and are the primary reason we’ve been a twenty year customer. Just wanted to let you know he (and the others who have been out) does a great job. Keep up the good work! D. Earle, Hampton, NH, 05/23/18
Keep up the good work!
Biff patiently explained what was needed. He was very polite and spoke knowledgably. He was conscientious. Thank you!
Had a great overall experience. My problem was fixed that day, I didn't need to wait and technicians were professional and knowledge was high.
Biff saved me a lot of money and did a great job!
Personable field staff, knowledgeable & good. Loved the information and service provided. Thanks!
Mark did a great job! Very friendly. Explained everything he was going to do. Answered all of out questions. THANK YOU!
I was very pleased with Mark. He did a great job and worked very hard.
It was a pleasure having your professional team of Biff & Rick repairing our well pump. They kept us informed every step of the way, from start to finish as to what was being done and how to manage the after effects. I was also impressed with the fact that there were no "Band Aids" used and every part and procedure was incorporated to the best possible extent. Thank you to All.